Account Coordinator

Department: Client Success
Location: Remote

Company Overview:

ASR Health Benefits, based in Grand Rapids, MI, is a rapidly growing third-party administrator of health plans, including medical, dental, vision, short-term disability, Section 125, and consumer-directed health plans.  We administer these health plans through dedicated client service teams, consisting of staff members from each department at ASR who work together to meet our clients’ needs.

Position Overview:

The Account Coordinator is responsible for providing administrative and client support to the Account Management Department, ensuring accurate documentation, timely communication, and coordination between internal teams and external clients. This position plays a key role in managing client communication, preparing renewal materials and reports, and supporting both account management and sales functions.

This role requires professionalism, attention to detail, and the ability to manage multiple priorities in a dynamic environment.

Responsibilities/Duties:

• Serve as main point in contact for day-to-day agent and client inquiries regarding eligibility, benefits, and claims.
• Prepare client renewal documentation, proposals, and presentation materials.
• Supports the marketing of stoploss in conjunction with underwriting as needed.
• Facilitate communication between clients and internal departments.
• Respond to client inquiries and assist with customer service resolution.
• Collaborate with Account Executives and sales staff on new business proposals.
• Maintain accurate records, ensuring timely and organized documentation.
• Manage multiple tasks and competing deadlines in a fast-paced environment.

Required Qualifications:

• Bachelor’s degree in business or a related field, or equivalent professional experience.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and the ability to manage multiple priorities.
• Outstanding written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to work independently and exercise sound judgment.
• Ability to travel as required and participate in video conference calls.
• Agreement that your likeness (e.g., name, image, voice, and/or video) may be used in internal and external materials with customers or prospective customers.

Preferred Experience:

• Two to three years of experience in account management, client service, or sales support roles.
• Prior experience in the health insurance or employee benefits industry is required.

Here’s what we offer:

• Comprehensive Coverage: Medical, Dental, and Vision insurance
• Company-Paid Protection: Life Insurance and Short-Term Disability
• Additional Options: Voluntary Long-Term Disability, Additional Life Insurance, and AD&D
• Time to Recharge: Paid Holidays (from day one) + a generous PTO schedule
• Future Planning: 401(k) with employer contribution
• Collaboration: A supportive team environment where your ideas are heard
• Impact: The work you do directly improves provider and member experiences

If you are a motivated individual who thrives in a dynamic environment, with a passion for the insurance industry and building relationships, we encourage you to apply!

Please visit www.asrhealthbenefits.com and navigate to the CAREERS link on the homepage to view ASR’s current openings.

ASR is an equal opportunity employer committed to creating an inclusive environment for all employees.