Account Coordinator

Company Overview:

ASR Health Benefits, based in Grand Rapids, MI, is a fast-growing third-party administrator of health plans, including medical, dental, vision , short-term disability, Section 125 plans, and consumer-directed health plans.  We administer these health plans through dedicated client service teams, consisting of staff members from each department at ASR who work together to meet our clients' needs.

Position Summary:

The Account Coordinator is responsible for providing administrative and client support to the Account Management Department, ensuring accurate documentation, timely communication, and coordination between internal teams and external clients.

This position plays a key role in managing client communication, preparing renewal materials and reports, and supporting both account management and sales functions.  Additionally, this position requires professionalism, attention to detail, and the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities:

• Serve as main point in contact for day-to-day agent and client inquiries regarding eligibility, benefits, and claims.
• Prepare client renewal documentation, proposals, and presentation materials.
• Supports the marketing of stoploss in conjunction with underwriting as needed.
• Facilitate communication between clients and internal departments.
• Respond to client inquiries and assist with customer service resolution.
• Collaborate with Account Executives and sales staff on new business proposals.
• Maintain accurate records, ensuring timely and organized documentation.
• Manage multiple tasks and competing deadlines in a fast-paced environment.
• Attend Agent, Client, Member meetings, as necessary.
• Other duties as assigned.

Preferred Skills & Qualifications:

• Bachelor’s degree in Business or a related field, or equivalent professional experience.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and the ability to manage multiple priorities.
• Outstanding written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to work independently and exercise sound judgment.
• Ability to travel as required and participate in video conference calls.

Preferred Experience:

• Two to three years of experience in account management, client service, or sales support roles.
• Prior experience in the health insurance or employee benefits industry is required.

Work Environment:

This position follows a remote work structure, allowing employees to work from home, based on specific tasks or personal work preferences.  There may be times when working in the office will be required.

Essential Functions:

This role may require extended sitting, regular computer and office equipment use, clear communication, and occasional lifting of up to 10–15 pounds. Reasonable accommodations for individuals with disabilities will be provided as needed.

If you are a motivated individual who thrives in a dynamic environment, with a passion for the insurance industry and building relationships, we encourage you to apply!

Please visit www.asrhealthbenefits.com and navigate to the CAREERS link on the homepage to view ASR’s current openings.