Account Manager- Health Benefits TPA

Company Overview:

ASR Health Benefits, based in Grand Rapids, MI, is a rapidly growing third-party administrator of health plans, including medical, dental, vision, short-term disability, Section 125, and consumer-directed health plans.  We administer these health plans through dedicated client service teams, consisting of staff members from each department at ASR who work together to meet our clients’ needs.

Position Summary:

The Account Manager is a client-facing role responsible for managing and supporting client accounts with a focus on delivering exceptional service in the administration of health benefits. This role combines strategic account management, relationship development, and administrative support, providing a pathway for growth and increasing responsibility within the Client Success department.

The ideal candidate will be organized, proactive, and professional, with a strong ability to communicate effectively and manage multiple priorities in a fast-paced, client-focused environment. This position offers the opportunity to build deep client relationships while collaborating across internal teams to ensure accurate and timely service delivery.

Work Location:  Remote

Key Responsibilities:

• Serve as a key point of contact for client accounts regarding service, renewals, financial reporting, compliance, contract updates, and benefit plan design.
• Assist with preparing and presenting client materials including benefit summaries, renewal documentation, and presentations.
• Analyze plan performance reports to provide data-driven insights and recommend practical, cost-effective benefit solutions.
• Maintain detailed and accurate records and documentation related to client accounts.
• Develop and maintain trusted advisor relationships with client stakeholders, including executives and agent partners.
• Respond to routine client inquiries professionally and escalate complex issues as appropriate.
• Participate in and support client meetings and calls, including follow-up communications and tracking deliverables.
• Coordinate with internal departments (Sales, Compliance, Implementation, etc.) to ensure timely and accurate fulfillment of client needs.
• Contribute to new client implementations and special projects as assigned.
• Implementing new products with existing clients.
• Stay informed on industry trends, compliance requirements, and company offerings to provide accurate, strategic guidance to clients.
• Provide back-up support to Senior Executives and assist in mentoring or guiding team members as experience grows.
• Continuously seek opportunities to improve processes, client satisfaction, and team efficiency.
• Other duties as assigned.

Preferred Skills & Qualifications:

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to manage multiple tasks and prioritize effectively.
• Professionalism and responsiveness in all client and team interactions.
• Critical thinking and problem-solving abilities.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Team-oriented mindset with the ability to work both independently and collaboratively.
• Eagerness to grow and develop in the field of client services and health benefits.
• Ability to travel as required and participate in video conference calls.
• Willingness to allow your likeness (e.g., name, image, voice, video) to be used in internal and external materials.
• Must have and maintain a valid Insurance license.

Preferred Experience:

• Bachelor’s degree in business, communications, healthcare administration, or a related field.
• 2–5 years of experience in health benefit administration, account management, or a related client service role (Third-Party Administrator experience is a plus).
• Experience in a client-facing support or administrative capacity within the insurance or healthcare benefits industry.

Essential Functions:

This role may require extended sitting, regular computer and office equipment use, clear communication, and occasional lifting of up to 10–15 pounds. Reasonable accommodations for individuals with disabilities will be provided as needed.

Confidentiality: This position involves access to protected health information (PHI) and other sensitive data. Employees are expected to maintain strict confidentiality in accordance with HIPAA, company privacy policies, and all applicable federal and state regulations.