Technical Writer
Company Overview:
ASR Health Benefits is a rapidly growing third-party administrator of health plans, including medical, dental, vision, short-term disability, Section 125, and consumer-directed health plans. We administer these health plans through dedicated client service teams, consisting of staff members from each department at ASR who work together to meet our clients needs.
We’re looking for a talented and detail-oriented Technical Writer to join our growing team. If you’re passionate about writing, highly organized, and eager to make complex information accessible, we want to hear from you.
This position follows a remote work schedule, allowing employees to work from home.
Position Overview:
The Technical Writer is responsible for creating, editing, and maintaining clear and accurate documentation for client health benefit plans. This role ensures compliance with regulatory requirements and serves as a key resource for documentation-related inquiries.
Key Responsibilities:
Documentation
- Write plan documents and Summary Plan Descriptions with custom plan design language for client health benefit plans (medical, dental, vision, STD) in accordance with ASR standards
- Write custom plan amendments as required by law or requested by clients in accordance with ASR standards
- Write custom benefit summaries and benefit briefs in accordance with ASR standards, and Summaries of Benefits and Coverage (SBCs) in compliance with ACA requirements
- Produce custom contract cards for internal distribution
- Participate in training related to documentation standards and regulatory updates
Compliance
- Support clients with federal and state legislation related to health plans, under supervisor guidance
- Attend required compliance training
Customer Service
- Assist clients and agents with questions related to plan language
- Act as a resource for documentation and compliance inquiries from clients, agents, members, providers, and staff
- Direct Department Assistant on tasks related to client documents and amendments
- Train new staff members
- Perform other duties as assigned
Preferred Skills and Qualifications:
- Strong written and verbal communication skills
- Ability to translate technical information into clear, user-friendly language
- Excellent organizational and time-management skills
- Proficiency in Microsoft Office
- High level of accuracy and attention to detail
- Ability to work independently
- Experience supervising or directing support staff
- Knowledge of medical and legal terminology
- Agreement that your likeness (e.g., name, image, voice, or video) may be used in internal and external materials with customers or prospective customers
Preferred Experience:
- Bachelor’s degree in English or a related field
- Technical writing experience (ASR is willing to train the right candidate)
- Exposure to health policy
Work Environment:
This position follows a remote work structure, allowing employees to work from home, based on specific tasks or personal work preferences. Working in the office may be required at times.
Essential Functions:
- Documentation: 75%
- Compliance: 10%
- Customer Service: 10%
- Meetings & Training: 5%
This role may require extended sitting, regular computer and office equipment use, clear communication, and occasional lifting of up to 10–15 pounds. Reasonable accommodations for individuals with disabilities will be provided as needed.
Why Join Us?
- Meaningful work that directly impacts how people understand their healthcare.
- Supportive team environment with ongoing training and growth opportunities.
- Competitive compensation and benefits package.
If you are a motivated individual who thrives in a dynamic environment, with a passion for the insurance industry and building relationships, we encourage you to apply!
Please visit www.asrhealthbenefits.com and navigate to the CAREERS link on the homepage to view ASR’s current openings.
Confidentiality: This position involves access to protected health information and other sensitive data. Employees are expected to maintain strict confidentiality in accordance with HIPAA, company privacy policies, and all applicable federal and state regulations.